Claim’s Policy

Harbor Parking, Inc. Claim Policy

Upon receipt of each patron’s vehicle, either a paper Valet Claim Ticket is handed to the operator of each vehicle or the vehicle is registered in our Digital Ticketing System.  Both the claim ticket and the confirmation text message briefly explain our Claim Policy. 

Our Claim Policy is as follows:

  1. The Customer/operator of each vehicle must have the transmission set to “PARK” (or, in a manual transmission vehicle, the parking brake set) before exiting the vehicle. If it is not set and damage occurs, we accept no responsibility.
  2. The vehicle must be retrieved at the location where the vehicle was received by Harbor Parking, Inc. for purposes of valet.
  3. Harbor Parking, Inc. is not responsible for any articles/valuables left in the vehicle, so we recommend all valuables be put away. If you want to leave items of value in your vehicle, please inform & show your lead valet that the item(s) are being left in the vehicle, so they can acknowledge the item(s) were left in the vehicle. You will still assume all responsibility for your items.
  4. All claimed damage to the vehicle must be reported to the lead valet by the vehicle’s owner or driver of the vehicle, PRIOR to leaving the establishment where Harbor Parking, Inc. parked & stored the vehicle. An incident report must be filled out by Valet Manager or Lead Valet prior to leaving the premises, and a picture of the vehicle where the alleged damage is located will be taken to be emailed back to our main office for processing of claim.

 For body damage, we look for one thing primarily to determine fault, {Paint Transfer}. In almost all cases of vehicle body damage, paint transfer occurs. Two ways to determine the source of damage:

  1. An adjacently parked vehicle shows of damage (paint transfer) and/or,
  2. An object or structure is found nearby where the vehicle was struck, transferring paint.

 If there is no paint transfer on objects or commentaries from another vehicle’s owner evident, most likely the damage occurred elsewhere.

  1. We recommend you look your vehicle over in its entirety before leaving the premises, as we are not responsible for vehicles once they have left the establishment where we are providing valet services. All reported claims after the fact, will not be accepted, as the burden of proof lies with the customer. If the vehicle leaves the premises, and damage is reported after the fact, the damage will not be validated with Harbor Parking, Inc.
  2. Harbor Parking, Inc. is not responsible for damages caused by natural disasters/acts of God, such as flooding, wind damage, bird excrement, etc. We have no control over nature, but we will do the best to be prudent & to protect your vehicle under reasonable & safe circumstances.
  3. Harbor Parking, Inc. is not responsible for mechanical malfunctions which include, but are not limited to: tires, engine, transmission, oil leaks, windshield rock breaks, etc. We drive your vehicle for no more than 5 minutes at a time, which is not enough time to damage your vehicle mechanically.
  4. INTOXICATION CLAUSE – Harbor Parking, Inc. is not a Police Enforcement Agency. Our attendants are not authorized to conduct or enforce any sobriety test on anyone.  If we note that a patron is acting as if under the influence of a Controlled Substance, and attempting to operate a Motor Vehicle in our possession, we may contact the Individual who was provided as our Contact Person for whom the services we are providing, and inform them of our observation, so that they may take any steps they see fit with respect to their Patron or Guest. If law enforcement is nearby, posing as security for the venue at which we are providing services, we may also notify them with respect to our observations, so that may handle the matter as they deem fit. Such is the extent of our involvement.

Finally,

Harbor Parking, Inc. is not a security company, but merely a valet parking company. Our valet parkers are not bonded as security guards are. We are not responsible for damage done to vehicles during a break-in or theft. In more at-risk areas, we will try to keep a valet posted to keep a watchful eye on your vehicles, but this is more the responsibility of the establishment than Harbor Parking, Inc. We at Harbor Parking, Inc. do not support the harm or injury of any of our valets for the purpose of protecting a patron’s property.